Last updated August 28, 2026

Refund policy

The core temporary sharing service is available without payment. Paid checkout identifies the selected one-time or recurring product, payment provider and merchant, final price, currency, billing interval, taxes, and cancellation path before you pay. A payment provider acting as merchant of record may apply its buyer and refund terms in addition to this policy.

How to request a refund

For billing errors or a refund request, contactcontact@iill.dev with the transaction reference, the account email used for the purchase, and a short explanation. Do not send payment-card details. We aim to acknowledge the request within two business days. The payment provider may contact you directly or process the refund as merchant of record.

Review and outcome

Duplicate charges, incorrect amounts, verified billing errors, a materially unavailable paid benefit, and rights granted by applicable consumer law are reviewed for a full or partial refund as appropriate. Other requests are assessed from the purchase, usage, support, abuse, and transaction record together with the payment provider’s terms. Nothing in this policy limits mandatory consumer rights. Fraudulent requests, quota evasion, or use that violates the acceptable use policy may be denied where permitted by law.

Subscriptions and paid entitlements

Cancelling a subscription prevents future renewal but does not automatically refund a completed billing period. Unless the checkout or a refund decision states otherwise, access continues through the paid period. A refund does not itself cancel future renewal; the subscription must also be cancelled.

A full refund of a permanent-link credit pack revokes every unused credit and credited link from that purchase. Affected links receive a 30-day grace period when technically possible so you can export or republish the content. A full refund of another one-time product likewise revokes its paid entitlement. A partial refund is reviewed before credits or access change because a partial amount does not identify which already-used benefit should be removed. Transaction, refund, and entitlement history may be retained for accounting, fraud prevention, customer support, and legal compliance after access is revoked.